1. Pushpa and Kavya have opened a shop for baby clothes in Bangalore and Chennai. Bangalore outlet is gaining more popularity and profit? How is it?

2. A customer who buys a product for the first time is        .

3. Meena sells milk packets. One day, she got a dissatisfied (unhappy) customer because the milk was spoilt. What should Meena NOT do now?

4. Ravi has a customer who bargains a lot. Customer wants to buy a dress which costs 500 rupees. But customer wants to pay only 300 rupees. What should Ravi do?

5. What is the service given to the customer before, during or after a purchase called?

6. Harish has taken up his family business of ironing clothes. His customers are not happy with the service. What should Harish do to make his business better?

7. Loyal Customers are those who               

8. A dissatisfied customer means               

9. What does the growth of a business depend on?

10. A person who buys a product is a          .