1. Swati needs to sell a laptop. She can use the
                 technique to sell it.

2. Caring for
customers is key to growing your business. What does this mean?

3. Now or never close, summary close and question close are 3 important          .

4. Why is it important to use selling techniques?

5. Tapsi is at a clothes shop to buy a gift for her friend. She is unable to choose the proper clothes. The sales person can help her by asking
           .

6. Smitha needs to sell a mobile phone. She is writing down the advantages and benefits of the different phones. She is writing a        .

7. Probing for customer needs means               

8. Closing sales technique is an essential skill for a
         .

9. FAB means        

10.                 is a sales technique that aims to market additional products to the customers.

11.       is a way to understand the customer’s needs and emotions by asking questions.

12. Sales person tells the customer “the offer exists today only”. This sales technique is called

13. A hotel asked its customer’s to fill customer satisfaction survey. What are they trying to do?

14. Sudha buys vegetables from Karthik’s shop. She is happy about the quality and pricing goods. She can help Karthik’s business improve by          .

15. Customers sharing their experience and opinion about a product is called          .